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ActiveCheckout Help
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Questions
| Q | Do I always have to ask ActiveCheckout to fill out a form when it is presented to me on a website? |
| A | No, you can set ActiveCheckout to automatically detect and fill forms
- Right click on ActiveCheckout - select Options... - select the Preferences category - select the Auto detect forms checkbox in the Form Filling section - click OK.
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| Q |
Can I use different address details for different purchases? |
| A |
Yes, you can set up multiple address profiles and set ActiveCheckout to display the Drag & Drop box before form filling to allow you to select the appropriate profile to use.
- Right click on ActiveCheckout - select Options... - select the Preferences category - select the Show details before filling forms checkbox in the Form Filling section - click OK.
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| Q |
How do I stop ActiveCheckout filling out every form that is displayed? |
| A |
You can set ActiveCheckout to fill forms only when you request it to.
- Right click on ActiveCheckout - select Options... - select the Preferences category - deselect the Auto detect forms checkbox in the Form Filling section - click OK.
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| Q |
Will ActiveCheckout let me check my details before it fills a form for me? |
| A |
Yes, you can set the ActiveCheckout options to display your details in the Drag & Drop box and ask you to confirm them before filling a form.
- Right click on ActiveCheckout - select Options... - select the Preferences category - select the Show details before filling forms check box in the Form Filling section - click OK.
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| Q |
How do I fill a form using ActiveCheckout? |
| A |
You can either double click your ActiveCheckout character or you can right click your ActiveCheckout character and choose Form Fill from the menu. If you have set your options to Auto detect forms, ActiveCheckout will automatically fill forms when they are displayed in your browser. You can also fill individual fields in a form using the Drag & Drop box which is displayed prior to form filling if your preferences to Show Details before filling forms. |
| Q |
How do I start ActiveCheckout? |
| A |
Click the Windows Start button and select Programs, ActiveCheckout, ActiveCheckout or double click on the ActiveCheckout icon on your desktop or create an ActiveCheckout icon on your Quick Launch toolbar.
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| Q |
How do I put my name and address into ActiveCheckout? |
| A |
ActiveCheckout stores your name and address details in My Profiles.
- Right click on ActiveCheckout - select My Profiles... enter your name and address details and click OK. If you've created a profile previously and want to enter an additional profile, click the New Profile button.
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| Q |
How do I store my credit card details in ActiveCheckout? |
| A |
ActiveCheckout stores your credit card details in My Accounts.
- Right click on ActiveCheckout - select My Accounts... enter your credit card account details and click OK. If you've previously entered card details, click the New Account button if you want to enter an additional card.
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| Q |
How do I keep more than one address in ActiveCheckout? |
| A |
ActiveCheckout can store any number of address profiles for you in My Profiles.
- Right click on ActiveCheckout - select My Profiles..., click the New Profile button, enter the appropriate address details and click Add.
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| Q |
How do I keep details of more than one credit card account in ActiveCheckout? |
| A |
ActiveCheckout stores your credit card details in My Accounts.
- Right click on ActiveCheckout - select My Accounts... from the menu, click New Card and enter your additional credit card account details and click OK.
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| Q |
How do I know which of my credit card accounts ActiveCheckout will use to make a payment? |
| A |
ActiveCheckout uses the credit card that you nominated as your default card in My Accounts. If you have set your options in the Preferences category - to Show details before filling forms, ActiveCheckout will display the Drag & Drop box before form filling and give you the opportunity to select an alternative credit card. |
| Q |
How do I know which of my addresses ActiveCheckout will use to fill in forms? |
| A |
ActiveCheckout uses the profile that you nominated as your default card in My Profiles. If you have set your options in the Preferences category - to Show details before filling forms, ActiveCheckout will display the Drag & Drop box before form filling and give you the opportunity to select an alternative profile. |
| Q |
How do I change my ActiveCheckout password? |
| A |
In the Security category of Options....
- Right click on ActiveCheckout - select Options... - select the Security category - click the Change Password button - enter a New Password and re-enter it to confirm it - click OK.
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| Q |
How do I change my address details? |
| A |
ActiveCheckout stores your address details in My Profiles.
- Right click on ActiveCheckout - select My Profiles... - select the name of the profile you wish to change - change your address details as required - OK.
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| Q |
How do I change my credit card details? |
| A |
ActiveCheckout stores your credit card account details in My Accounts.
- Right click on ActiveCheckout - select My Accounts... - select the name of the card you wish to change - change your details as required - click OK.
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| Q |
How do I change my default credit card? |
| A |
In My Accounts.
- Right click on ActiveCheckout - select My Accounts... - select the name of the card you wish to become your default card - select the Default Credit Card check box - click OK.
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| Q |
How do I change my default address profile? |
| A |
In My Profiles.
- Right click on ActiveCheckout - select My Profiles... - select the name of the profile you wish to become your default profile - select the Default Profile check box - click OK.
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| Q |
How do I know that a site supports MasterCard SecureCode authentication? |
| A |
If you have enrolled for MasterCard SecureCode, when you use ActiveCheckout to fill the payment details at a site that supports MasterCard SecureCode, you will be presented with a SecureCode authentication window requesting you to enter your MasterCard SecureCode.
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| Q |
How do I close ActiveCheckout? |
| A |
Using ActiveCheckout's menu
- Right click on ActiveCheckout on your desktop or the ActiveCheckout system tray icon and choose Exit from the menu.
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| Q |
When I exit from ActiveCheckout, am I logged off or can someone else open ActiveCheckout and alter my details or use them for online shopping? |
| A |
ActiveCheckout is automatically logged off when you choose Exit from the right click menu.
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Make sure that no one else can access your personal information, be sure to always use password protection for ActiveCheckout. |
- To set your ActiveCheckout password, right click on ActiveCheckout - select Options... - select the Security category - click the Password protection check box - enter a New Password and re-enter it to confirm it - click OK.
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| Q |
My ActiveCheckout character distorts when I reposition it on my desktop and sometimes it makes my PC hang. |
| A |
There may be a problem with your graphics driver. Try installing the latest driver available for your graphics card.
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| Q |
How secure is my personal information in ActiveCheckout? |
| A |
ActiveCheckout is a bank grade security application. All personal information you enter into ActiveCheckout is encrypted and stored locally on your computer. At no time is your personal information ever transmitted to or stored on a remote server. If you delete any personal details the stored information is physically destroyed. When you uninstall ActiveCheckout, all personal details are also deleted and physically destroyed.
If you are going to reinstall ActiveCheckout after uninstalling it, you have the option of retaining your personal details so that you don't have to re-enter them.
To make sure that no one else can access your personal information when they are using your computer, be sure to always use ActiveCheckout's password protection. As with your personal details, ActiveCheckout stores your password locally on your computer. At no time is it transmitted to or stored on a remote server. If you password protect ActiveCheckout, you will be prompted to enter your password once you access an ActiveCheckout function and no one else will be able to access your personal details.
All communication by ActiveCheckout with your credit card issuing bank, for online payment authentication purposes, is encrypted using SSL.
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| Q |
What is ActiveCheckout? |
| A |
ActiveCheckout is a small software application, know as an applet, which you can use to make your online shopping faster and safer. It stores your personal details securely on your computer, by encrypting them, and uses them to automatically fill forms to make online purchasing easier. It is estimated that ActiveCheckout reduces the time required to make an online purchase by up to four minutes. ActiveCheckout also has the advantage of being able to provide authenticated payments to meet the requirements of new payment authentication standards (see also: What is MasterCard SecureCode? and What is Verified by Visa®?).
With ActiveCheckout you can:
- Store multiple user profiles, with a nominated default. For example you can store your home address, work address, different delivery contacts etc.
- Store multiple credit cards, with a nominated default
- Use Intelligent form filling, which works fully on all ECML compliant websites and has an accuracy of over 90% with websites that are not ECML compliant
- Automatically detect and fill out online forms and payment pages or fill them out only when you request it
- Download different character animations to brighten your desktop
- Set it to run automatically every time you run your computer
- Use password authentication
- Use it for form-filling only, until your credit card issuing bank introduces support for the new authentication standards
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| Q |
What is authentication? |
| A |
Authentication during an online credit card purchase is the verification of a credit card owner to the merchant.
If the cardholder is physically present when a transaction is made, authentication is achieved by manually checking the cardholder's signature at the point of sale.
Visa and MasterCard have introduced standards for authenticating online payments. These standards are known as Verified by Visa and MasterCard Secure, respectively. Your card-issuing bank will inform you as they introduce support for these standards and you will need to register with your bank, generally using an online process, so that you can make authenticated payments (see also: What is MasterCard SecureCode? and What is Verified by Visa®?).
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| Q |
What are the system requirements for installing ActiveCheckout? |
| A |
Your computer should meet the following requirements before you install ActiveCheckout:
Pentium 90MHz processor or faster
16 MB RAM or more
1MB available hard-disk space needed to install
Microsoft Windows® 95, 98, NT, ME, 2000, or XP
Internet Explorer 5.0+ |
| Q |
What is MasterCard SecureCode? |
| A |
MasterCard SecureCode is the authentication standard for online transactions introduced by MasterCard, which uses the Secure Payment Application (SPA) standard.
When you register a MasterCard credit card for MasterCard SecureCode you will download a small software application (called an applet), such as ActiveCheckout and create a MasterCard SecureCode.
When you shop with ActiveCheckout at a MasterCard SecureCode enabled online store you will be required to enter your MasterCard SecureCode to authenticate yourself. This means that only you can use your MasterCard credit card to shop online.
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| Q |
What is 3-D Secure? |
| A |
3-D Secure is the system used to support the Verified by Visa authentication standard (see also: What is Verified by Visa®?). |
| Q |
What is Verified by Visa®? |
| A |
Verified by Visa is the authentication standard for online transactions introduced by Visa, which uses a system called 3-D Secure.
When you enrol for Verified by Visa you create a password for the Visa card you are enrolling. When you shop at Verified by Visa online stores, you enter this password in the same way you would enter your PIN number at an ATM. This means that only you can use your Visa Card to shop online.
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| Q |
How can I get a copy of ActiveCheckout? |
| A |
You can download it for free from GPayments' website - www.gpayments.com |
| Q |
How do I install a new version of ActiveCheckout? |
| A |
You can download and install a new version of ActiveCheckout, from GPayments' website, without uninstalling your current version.
ActiveCheckout preserves your current information so that you do not have to re-enter your personal and payment details or change your options or character settings
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| Q |
How much does ActiveCheckout cost? |
| A |
ActiveCheckout is FREE. You can download and install ActiveCheckout now from GPayments' website - www.gpayments.com |
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